1. BOOKING AND CANCELLATION – DIRECT BOOKINGS (a) Payment Terms (i) To book a property directly with Vivian’s Stayz we require that you pay an initial deposit of 50% of the full booking tariff. If you have not already organized payment with us, your balance payment will be processed automatically 30 days prior to your arrival. If we are unable to process payment and contact you requesting payment, and you fail to make a payment due to us in full and on time we may treat your booking as canceled by you. (ii) If your booking is for a period longer than 28 days, your booking may be split into two or more instalment payments, with 50% of the first instalment due as a deposit and the balance of the first instalment due 30 days prior to your specified arrival date. You authorize us to automatically process each subsequent instalment as and when it is due. (iii) If you make a booking within 30 days from your specified arrival date, you must pay the full amount (or full first installment payment for bookings over 30 days at the time of booking. (iv) Once the initial deposit or full payment has been received, you will receive an email confirming your booking. The contract between us will only be formed when you receive the payment confirmation email and is subject to these booking conditions. (v) You should carefully check the details of your booking before making any payment, as well as the confirmation email after payment, and inform us immediately of any errors or omissions. (vi) On the day prior to your arrival, Vivian’s Stayz will pre-authorize a security deposit payment on the credit card details with which we have been provided. The security bond may be used for any repair and/or replacement of the property, furnishings, fixtures and fittings, any excess cleaning that may be necessary after your stay, or payment of penalties for overstaying or breach of house rules. The pre-authorization will be released within 7 days following your departure, less any deductions in accordance with the conditions listed above. Furthermore, Vivian’s Stayz will be entitled to make further deductions from this credit or debit card over and above the pre-authorization should such charges be required. (b) Cancellation and Amendments – if caused by You (i) If you need to cancel or amend your booking, please notify us as soon as possible. A cancellation or amendment will not take effect until we receive confirmation in writing or via email from you. (ii) If you cancel your booking 60 DAYS prior to your arrival or earlier, we will refund your deposit immediately. (iii) If you cancel your booking between 30 and 59 days prior to your arrival, the cancellation cost will be 50% of the booking. You will therefore not be refunded your deposit payment. (iv) If you cancel your booking between 0 and 29 days prior to your arrival, the cancellation cost will be 100% of the booking. As you will have already paid the balance payment, no payments will be refunded. We always recommend you take out travel insurance to cover any unforeseen last-minute cancellations. (c) Cancellations and Amendments – if caused by Us (i) Vivian’s Stayz will make every effort to ensure the property is available as booked. However, Vivian’s Stayz reserves the right to make alterations to bookings due to unforeseen circumstances (e.g., fire, flood, apartment damage, etc). We would not expect to have to make any changes to your booking, but sometimes problems occur, and we may have to make alterations or, very occasionally, cancel bookings. (ii) If this does happen, we will contact you as soon as is reasonably practical and inform you of the cancellation or the change to your booking. If we cancel your booking, we will refund you any fees you have already paid to us. However, we will not be liable to refund you for any fees you may have paid to any third party in connection with your holiday (including, without limitation, fees for travel, entertainment, activities, or insurance). 2. BOOKINGS & CANCELLATIONS THROUGH ONLINE TRAVEL AGENCIES (OTAs) (a) Where payments are processed by Vivian’s Stayz , payment policies will reflect those outlined in clause (a) above (b) Where payments are processed by Vivian’s Stayz cancellation policies will be as stated within the OTA where relevant (c) Where payments are made by the guest directly to the OTA, payment and cancellation policies will be as stated within the OTA

GENERAL (a) You agree that you have the power to enter into this License (b) You will not be entitled to withhold by way of set-off, deduction, or counterclaim any amounts that you owe to Vivian’s against any amounts that may be owed to you. (c) Vivian’s will be entitled to sub-contract or delegate their obligations under this Agreement. (d) Vivian’s will not be liable to you or be deemed to be in breach of these terms by reason of any delay in performing or any failure to perform any of their obligations, if the delay or failure was due to any cause beyond its reasonable control. (e) These terms and the Booking Summary represent the entire agreement between the parties and supersede any previous marketing information, representations, or agreements whether recorded in writing or otherwise. (f) The parties agree that these terms are fair and reasonable in all the circumstances. However, if any provision of these terms is held not to be valid by a Court of competent jurisdiction but would be valid if part of the wording were deleted, then such provision shall apply with such deletions as may be necessary to make it valid. If any of the provisions in these terms are held not to be valid, the remaining provisions of these terms shall remain in full force and effect. (g) These conditions are governed by and construed in accordance with the laws of the State in which the Accommodation is located. You agree to submit to the exclusive jurisdiction of the Courts of that State. (h) If you breach these terms and conditions and Vivian’s decides to take no action or neglects to do so, then Vivian’s will still be entitled to take action and enforce their rights and remedies for any other breach.