1. BOOKING AND CANCELLATION – DIRECT BOOKINGS
(a) Payment Terms
(i) To book a property directly with BUBBLE HOTEL, we require that you pay the full booking
tariff upfront. If we are unable to process payment and contact you requesting payment, and
you fail to make a payment due to us in full and on time we may treat your booking as
canceled by you.
(ii) Once full payment has been received, you will receive an email confirming your booking.
The contract between us will only be formed when you receive the payment confirmation
email and is subject to these booking conditions.
(iii) You should carefully check the details of your booking before making any payment, as
well as the confirmation email after payment, and inform us immediately of any errors or
omissions.
(iv) Five days prior to your arrival, BUBBLE HOTEL will pre-authorize a security deposit
payment on the credit card details with which we have been provided. The security bond
may be used for any repair and/or replacement of the property, furnishings, fixtures and
fittings, any excess cleaning that may be necessary after your stay, or payment of penalties
for overstaying or breach of house rules. The pre-authorization will be released within 7 days
following your departure, less any deductions in accordance with the conditions listed above.
Furthermore, BUBBLE HOTEL will be entitled to make further deductions from this credit or
debit card over and above the pre-authorization should such charges be required.
(b) Cancellation and Amendments – if caused by You
(i) If you need to cancel or amend your booking, please notify us as soon as possible. A
cancellation or amendment will not take effect until we receive confirmation in writing or via
email from you.
(ii) A full refund will be given only if canceled within 48 hours of booking and at least 14 days
before check-in.
(iii) A 50% refund will be given if canceled at least 7 days before check-in.
(iv) There will be no refund for cancellations made less than 7 days before check-in.
(c) Cancellations and Amendments – if caused by Us
(i) BUBBLE HOTEL will make every effort to ensure the property is available as booked.
However, BUBBLE HOTEL reserves the right to make alterations to bookings due to
unforeseen circumstances (e.g., fire, flood, apartment damage, etc). We would not expect to
have to make any changes to your booking, but sometimes problems occur, and we may
have to make alterations or, very occasionally, cancel bookings.
(ii) If this does happen, we will contact you as soon as is reasonably practical and inform you
of the cancellation or the change to your booking. If we cancel your booking, we will refund
you any fees you have already paid to us. However, we will not be liable to refund you for
any fees you may have paid to any third party in connection with your holiday (including,
without limitation, fees for travel, entertainment, activities, or insurance).

2.BOOKINGS & CANCELLATIONS THROUGH ONLINE TRAVEL AGENCIES (OTAs)
(a) Where payments are processed by BUBBLE HOTEL, payment policies will reflect those
outlined in clause (a) above. Where payments are processed by BUBBLE HOTEL,
cancellation policies will be as stated within the OTA where relevant.
(b) Where payments are made by the guest directly to the OTA, payment and cancellation
policies will be as stated within the OTA.
3. FEES AND CHARGES
(a) You agree to pay the accommodation fees as set out in the booking summary without
deduction. You also agree to discharge the cost of any damage to the property or contents,
and to pay any fees in relation to overstaying or breach of house rules.
(b) By accepting these terms you agree to pay the accommodation fees in full, and you
authorize BUBBLE HOTEL to collect the full amount referred to in the booking summary
immediately, unless your booking falls under the conditions set out in section 2 where
payments are not processed by BUBBLE HOTEL. If you fail to turn up to a booking or check-
in, then you will be responsible for the entire accommodation fees for the booking (and you
hereby authorize BUBBLE HOTEL to deduct such sums from the credit or debit card details
which you supplied when making the booking).
(c) All transactions are processed in Australian Dollars.
(d) All fees and charges will be collected by BUBBLE HOTEL (aside from the scenarios set
out in section 2).
(e) BUBBLE HOTEL charges GST.
4. CHECK-OUT
Your check-out time is as stated in the booking summary. Unless you have agreed to a late
check-out with BUBBLE HOTEL or a further period of occupation, then you will be liable for
an additional full day’s accommodation fee per day (or part thereof) for any unauthorized
overstaying. If we have a booking due to arrive on the day of your scheduled departure, our
cleaners arrive after your check-out time, and you have not checked out and we are unable
to contact you, then we reserve the right to enter the property, remove your belongings,
change the locks, and take such further action as may be necessary (and we will charge you
for the costs of any such action). If our cleaners arrive after your check-out time and you
refuse to leave, we will dispatch security staff to evict you, and you will be liable for the
costs.
5. SAFETY AND CONDUCT
(a) You have primary responsibility for your own safety during your stay with BUBBLE
HOTEL. You must read any fire or health & safety guidance included in the Guest App for
your apartment.
(b) If you become aware of anything during your stay which you believe is a health & safety
risk, you must inform BUBBLE HOTEL immediately.
(c) You must comply with the House Rules, and you must also comply with any building
regulations and any reasonable directions of BUBBLE HOTEL.
(d) If you allow more than the agreed number of people to occupy or stay in the property, you
will be liable to pay a supplement of up to $500 per night in respect of each unauthorized
guest, and the rental may be terminated immediately.
(e) In addition to complying with the House Rules and all reasonable directions, you also
agree that you will:
(i) keep the property clean, tidy, and clear of rubbish. Upon departure, you must remove any
rubbish, put any dirty kitchenware in the dishwasher, turn the dishwasher on, and leave the
property generally tidy. Please do not wash any towels or linen, as our cleaners will remove
these items from the property when they clean;
(ii) not keep or take any pets or animals into the property (unless otherwise agreed in
writing);
(iv) not obstruct or leave any objects or waste in any common property if the property is
part of a building or complex with common property;
(v) not leave any obstruction or waste outside of the Accommodation;
(vi) not do or permit to be done in or to the property anything which is or which may be or
become a nuisance or cause damage, annoyance, inconvenience, or disturbance to
BUBBLE HOTEL or any of its guests, or to tenants or occupiers of the building or any owner
or occupier of neighboring property, including (but not limited to) playing loud music or
musical instruments, dancing, entertaining in the property, or moving furniture;
(vii) not conduct any illegal or immoral activity in the property;
(viii) not conduct any business or commercial activity whatsoever from the property;
(ix) not make any alteration or addition whatsoever to the property or its contents;
(x) not use the property for any purpose other than for personal accommodation;
(g) Parties are strictly prohibited in all BUBBLE HOTEL properties. If you breach this
condition, you agree to pay an additional fee of $1000 and will be evicted without notice and
without a refund or credit for any nights unused.
(h) You hereby indemnify BUBBLE HOTEL in respect of any costs, claims, liabilities, or
expenses suffered or incurred by BUBBLE HOTEL (or their agents) as a result of your
breach of any clause in this agreement.
(i) BUBBLE HOTEL reserves the right to access the property during your stay, with or
without your consent, for any matter deemed of operational necessity to BUBBLE HOTEL
management.
6. PROPERTY DAMAGE
(a) You must notify BUBBLE HOTEL of any damage to the property, contents, fixtures, or
fittings which occur during your stay, even if you regard the damage as fair wear and tear or
if you do not believe the damage is your fault.
(b) If you do not notify BUBBLE HOTEL of any such damage, you will be fully liable for such
damage on a full replacement basis.
(c) Any deductions for property damage will be taken from the credit or debit card details you
have supplied for payment of the security bond. For the avoidance of any doubt, you will be
liable for the full amount of any damage and not just the amount of the security bond.
(d) If any key to the property is not returned upon check-out, you will be charged for
changing all related barrels and a full set of new keys.
7. REPAIRS, STATE OF PROPERTY, ETC.
(a) We will endeavor to ensure that all appliances, etc., in the property are working properly,
there is no damage to the property, and the property is spotlessly clean.
(b) If you notify us of a faulty appliance or the property is not spotlessly clean or of
something wrong with the property, we will take all reasonable steps to have the fault
corrected as soon as possible. Where you notify us after hours, we will endeavor to have the
fault corrected as soon as possible on the recommencement of business hours.
(c) The existence of a faulty appliance or another issue with the property will not entitle you
to any discount on the booking fee.
8. LIABILITY AND CLAIMS To the extent permitted by law:
(a) BUBBLE HOTEL will not be liable to you for any business, financial, or economic loss or
for any consequential or indirect losses such as lost reputation, lost bargain, lost profit, loss
of anticipated savings, or lost opportunity arising as a result of this agreement, the
Accommodation, or the rental (whether such loss arises as a result of BUBBLE HOTEL’s)
negligence or otherwise).
(b) BUBBLE HOTEL’s liability for all losses (with the exception of personal injury or death
arising as a result of negligence) will be limited to the cost of obtaining replacement
accommodation for the agreed License Period or the amount of the Accommodation Fees
and charges payable by you, whichever is the higher amount.
(c) Nothing in this clause limits or excludes the liability of BUBBLE HOTEL for death or
personal injury arising as a result of their negligence or the negligence of their agents or
employees.
9. GENERAL
(a) You agree that you have the power to enter into this License.
(b) You will not be entitled to withhold by way of set-off, deduction, or counterclaim any
amounts that you owe to BUBBLE HOTEL against any amounts that may be owed to you.
(c) BUBBLE HOTEL will be entitled to sub-contract or delegate their obligations under this
Agreement.
(d) BUBBLE HOTEL will not be liable to you or be deemed to be in breach of these terms by
reason of any delay in performing or any failure to perform any of their obligations, if the
delay or failure was due to any cause beyond its reasonable control.
(e) These terms and the Booking Summary represent the entire agreement between the
parties and supersede any previous marketing information, representations, or agreements
whether recorded in writing or otherwise.
(f) The parties agree that these terms are fair and reasonable in all the circumstances.
However, if any provision of these terms is held not to be valid by a Court of competent
jurisdiction but would be valid if part of the wording were deleted, then such provision shall
apply with such deletions as may be necessary to make it valid. If any of the provisions in
these terms are held not to be valid, the remaining provisions of these terms shall remain in
full force and effect.
(g) These conditions are governed by and construed in accordance with the laws of the
Region in which the Accommodation is located. You agree to submit to the exclusive
jurisdiction of the Courts of that Region.